Is there a free trial?
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Every plan starts with a 14-day free trial. We collect a card at signup but do not charge it until day 15. Cancel any time before then and nothing is charged. The free trial is one per customer: if you have already used a trial, picking a plan subscribes you and billing starts right away.
What happens if I cancel before day 15?
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Nothing is charged. The trial runs for 14 full days. If you cancel before day 15, the first charge never happens and you owe us nothing. You can cancel from your billing settings in two clicks.
What's your refund policy?
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A full refund within 7 calendar days of your first charge, no questions asked, even if you have used the product. It is self-serve: a Request a refund button appears in Settings and Billing while you are inside the window, and clicking it issues the refund automatically. You do not have to email anyone, though support@pulsesignal.co works too. After day 7, the full refund policy at /refund-policy applies, and statutory rights like the EU and UK 14-day cooling-off period stay available on top. The trial gives you two weeks before any charge, and the refund window gives you another week after.
What counts as a "tracked company"?
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A tracked company is one on your watchlist: the set we enrich every scan cycle and alert you on. Your plan is sized by how many you track (10 on Starter, 30 on Pro, 100 on Business, 500 on Scale). Compare, due-diligence, and battlecards all run across the companies you track. You can swap companies in and out up to a rolling 30-day allowance (the next answer has the numbers), and upgrade in one click when you outgrow your tier.
How many times can I change my watchlist?
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You can add up to 13 different companies on Starter, 39 on Pro, 130 on Business, and 650 on Scale in any rolling 30-day window: your tracked-company limit plus 30% headroom. It is a rolling window, not a calendar month: an add stops counting 30 days after you made it. Removing a company does not give an add back, and re-adding a company you added inside the window counts once, not twice. That keeps your roster current without it becoming a revolving door through our catalogue. Adding a company once you are already at your tracked-company limit means removing one first, or upgrading to a larger plan in one click. It applies the same way however you add a company: from the dashboard, from a cross-catalogue search result, by asking the assistant, or through the API and MCP.
What does the cross-catalogue search on Business and Scale actually return?
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Company names, and nothing else. On Business and Scale you can ask which companies across our whole catalogue did something in any period your plan covers (raised a round, changed pricing, hired a CRO) and you get back the list of companies that match. Business and Scale have an unlimited history window, so "in 2024" is as answerable as "this quarter"; ask without naming a period and we answer for the last 90 days. You do not get their fields, their sources, or their history from that answer: seeing a company's data means adding it to your watchlist, which uses one of your tracked-company slots and counts against your rolling 30-day change allowance like any other add. We would rather say that here than have it feel like a surprise. Starter and Pro search their own watchlist only.
How do I know you have not missed something?
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For every company and module we check every free public source and show you either the data with its source link, or the searches we ran that found nothing. That is an absence receipt, so a blank cell is a checked cell and not an untried one. And if you find something public that we missed, tell us from the company page (Report a missing fact): we add it within 24 hours and credit 10% of your monthly fee to your next invoice, up to 50% of one month per calendar month.
Monthly or annual billing?
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Annual is the default and the better deal: you pay for 10 months and get 12, so two months are free on every plan. You can switch to monthly with the toggle at the top of this page. Either way the 14-day trial is the same.
Can I switch plans at any time?
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Yes. Go to Settings → Billing and click Change plan to pick a new tier. Upgrades take effect immediately and you are charged the prorated difference for the rest of the current cycle. Downgrades apply at your next billing date; you keep your current plan until then.
What payment methods do you accept?
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Visa, Mastercard, and American Express via Polar. Prefer to pay by invoice? Email support@pulsesignal.co and we can invoice annual plans on request.
How do team members work?
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Starter includes 1 team member, Pro 5, Business 15, and Scale 50. Need more? Talk to us about Scale+ pricing.
What counts as "signal history"?
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How far back your trends, comparisons, and "what changed" reads reach: 12 months on Starter, 24 months on Pro, and unlimited on Business and Scale. Unlimited means back to whatever we hold for that company, which for most is their public history since founding. The window applies everywhere the same way: the dashboard, exports, the API, and anything you ask the assistant.
Is there a discount for annual billing?
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Yes. Annual billing is the equivalent of 10 months for 12 (2 months free) on every plan. It is the default on the pricing page; switch to monthly with the toggle if you prefer.
What does "Unlimited (fair use)" mean?
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It applies to just one thing: the Scale plan's auto-battlecards. Due-diligence reports on Scale have no monthly limit at all. Every other limit (tracked companies, team members, and due-diligence reports on Pro and Business) is a fixed number per plan, shown in the table above. "Unlimited" covers normal human use; a fair-use threshold catches scripting and abuse, not real work. Above the threshold we throttle rather than block, and we reach out before you hit the wall. Exact thresholds are available on request: email support@pulsesignal.co.