A 14-day free trial, then a 7-day no-questions-asked refund.

The 7-day promise

Charged and changed your mind? Ask within 7 days and we refund it.

The first charge only happens after your 14-day free trial ends. From the day of that charge, you have 7 calendar days to ask for a full refund for any reason at all. We do not ask why, and it does not matter how much you used the Service. Here is what that covers, alongside the billing mistakes we always make right:

• You were charged at the end of your 14-day free trial and you ask for a refund within 7 days of that first charge. We refund it in full, no questions asked, back to your original payment method, even if you have used the Service.
• You were charged for a renewal you had already cancelled. We refund the renewal in full.
• You were billed twice for the same subscription period because of a system error. We refund the duplicate.
• You are a consumer with a statutory cooling-off right (for example, the EU / UK 14-day right of withdrawal for new consumer purchases). That right applies exactly as the law requires. In practice, every plan starts with a 14-day free trial you can leave at no charge before any payment is taken, and Polar, our Merchant of Record, handles statutory requests.

What falls outside the 7 days

The boundary, stated plainly.

The 7-day window is the line. Inside it, a refund is automatic when you ask. Outside it, here is what we cannot send back, so there are fewer surprises later:

• A monthly subscription is partway through its period, you have had it longer than 7 days, and you simply no longer want it. Cancel so there are no future charges; we do not pro-rate the current period beyond the 7-day window.
• An annual subscription you have held for more than 7 days. The first 7 days after a charge are fully refundable; after that, cancel and your access continues until the end of the paid term, but the remaining time is not refunded.
• You asked for a refund and later turned out to have made material use of the Service (for example, you generated briefings, downloaded reports, or sent alerts) that you did not mention when you asked. This only matters after day 7, since the 7-day refund is unconditional.
• Chargebacks filed without contacting us first. We dispute these, because support@pulsesignal.co is one email away and a refund inside 7 days is automatic when you ask.

How to request a refund

Three steps. No portal, no scripts.

1. Step 1

   Inside 7 days: click Request a refund in Settings → Billing

   While you are inside the 7-day window a Request a refund button appears on your billing page. Click it and the refund is issued automatically, with no email, no explaining why, and no retention script. Prefer email? Write to support@pulsesignal.co with your account email and invoice number; one line is enough.

2. Step 2

   It is confirmed for you

   A self-serve refund is issued immediately and you get an email confirmation, with paid access ending at that point. If you emailed us instead, we reply within 2 business days; a refund requested within 7 days of your first charge is approved with no questions asked.

3. Step 3

   The refund returns to your original payment method

   We send the refund back to the card or account you paid with. Card refunds typically settle in 5-10 business days, depending on your issuer or bank. We do not issue cash, gift cards, or credit to a different person.

Statutory rights

This policy never overrides your law.

If you are a consumer in a jurisdiction that grants additional refund or cooling-off rights (e.g. the EU Consumer Rights Directive, the UK Consumer Contracts Regulations, the Australian Consumer Law, Quebec Consumer Protection Act, or California Civil Code section 1723), those rights apply on top of this policy. Where this policy and your statute conflict, your statute wins.

PulseSignal is a digital service, and Polar is our Merchant of Record (the seller of record for these purchases), so statutory requests are handled through them. In practice, your 14-day free trial already lets you leave at no charge before any payment is taken, which covers the practical effect of a statutory cooling-off period; the 7-day refund window then runs from your first charge on top of that.

Business customers contracting via a Master Subscription Agreement or signed order form follow the refund / termination-for-convenience clauses in that agreement.

Chargebacks

Please talk to us first.

A refund inside the 7-day window is automatic, so a chargeback is rarely the fastest route. Filing one before contacting us costs both sides money and time, and we will dispute chargebacks where we have evidence the Service was delivered and not materially defective. If you have a billing dispute, email support@pulsesignal.co and we will fix it faster than the card network ever will.