A 14-day free trial, then a 7-day no-questions-asked refund.

The 7-day promise

Charged and changed your mind? Ask within 7 days and we refund it.

The first charge only happens after your 14-day free trial ends. From the day of that charge, you have 7 calendar days to ask for a full refund for any reason at all. We do not ask why, and it does not matter how much you used the Service. Here is what that covers, alongside the billing mistakes we always make right:

• You were charged at the end of your 14-day free trial and you ask for a refund within 7 days of that first charge. We refund it in full, no questions asked, back to your original payment method, even if you have used the Service.
• You were charged for a renewal you had already cancelled. We refund the renewal in full.
• You were billed twice for the same subscription period because of a system error. We refund the duplicate.
• You upgraded by mistake within the last 24 hours and have not used any feature gated to the new tier. We refund the difference.
• A statutory consumer right gives you a cooling-off period (for example, the EU / UK 14-day right of withdrawal for new consumer purchases). We refund in line with the applicable statute. This right stays available on top of the 7-day promise above.
• The Service was materially unavailable for an extended period and we have published an incident acknowledging it. We issue a pro-rated credit or refund per the SLA terms in your contract.

What falls outside the 7 days

The boundary, stated plainly.

The 7-day window is the line. Inside it, a refund is automatic when you ask. Outside it, here is what we cannot send back, so there are fewer surprises later:

• A monthly subscription is partway through its period, you have had it longer than 7 days, and you simply no longer want it. Cancel so there are no future charges; we do not pro-rate the current period beyond the 7-day window.
• An annual subscription you have held for more than 7 days. The first 7 days after a charge are fully refundable; after that, cancel and your access continues until the end of the paid term, but the remaining time is not refunded.
• You asked for a refund and later turned out to have made material use of the Service (for example, you generated briefings, downloaded reports, or sent alerts) that you did not mention when you asked. This only matters after day 7, since the 7-day refund is unconditional.
• Chargebacks filed without contacting us first. We dispute these, because support@pulsesignal.co is one email away and a refund inside 7 days is automatic when you ask.

How to request a refund

Three steps. No portal, no scripts.

1. Step 1

   Email support@pulsesignal.co

   Include the email on the account and the invoice number from your receipt. If you are inside the 7-day window you do not have to explain why. One line is enough.

2. Step 2

   We confirm and process it

   We respond within 2 business days. A refund requested within 7 days of your first charge is approved with no questions asked. We reply by email when it is done. There is no portal, no retention script, and no hoop to jump through.

3. Step 3

   The refund returns to your original payment method

   We send the refund back to the card or account you paid with. Card refunds typically settle in 5-10 business days, depending on your issuer or bank. We do not issue cash, gift cards, or credit to a different person.

Statutory rights

This policy never overrides your law.

If you are a consumer in a jurisdiction that grants additional refund or cooling-off rights (e.g. the EU Consumer Rights Directive, the UK Consumer Contracts Regulations, the Australian Consumer Law, Quebec Consumer Protection Act, or California Civil Code section 1723), those rights apply on top of this policy. Where this policy and your statute conflict, your statute wins.

Business customers contracting via a Master Subscription Agreement or signed order form follow the refund / termination-for-convenience clauses in that agreement.

Chargebacks

Please talk to us first.

A refund inside the 7-day window is automatic, so a chargeback is rarely the fastest route. Filing one before contacting us costs both sides money and time, and we will dispute chargebacks where we have evidence the Service was delivered and not materially defective. If you have a billing dispute, email support@pulsesignal.co and we will fix it faster than the card network ever will.